Customer service agent - Full Time

Join our team!

We are one of the fastest-growing tourism companies in Peru, providing travelers the opportunity to explore Machu Picchu, one of the Seven Wonders of the World. We are looking for top-tier staff who can meet and exceed our customers' communication expectations.

Position Overview:

As the first point of contact for our passengers, you will play a vital role in managing and building personalized itineraries, handling queries, and offering first-class travel advice. You will ensure the highest standards of service by maintaining excellent communication, attentiveness, and a keen eye for detail. Success in this role requires not only politeness but also assertiveness, with the ability to make a lasting impression and set the right tone for our passengers' adventures.

Requirements/Qualifications:

- University degree in Tourism, Hospitality, Communications, Journalism, Marketing (with a focus on content creation or customer service)

- Fresh graduates welcome; 1-2 years’ experience in the tourism or hospitality industry preferred

- Fluent in English (written and verbal)

- Availability to work on a rotating schedule, including weekends and public holidays

Responsibilities:

- Respond to passenger queries and requests via email, WhatsApp, and phone, determining their needs and providing timely assistance

- Create tailor-made travel itineraries that contribute to unique and memorable experiences, aligning with passengers’ travel plans

- Serve as the first point of contact for prospective travelers and those currently on their journeys with us

- Provide outstanding customer service with the goal of exceeding expectations and setting a positive tone for every tour

- Handle complaints and complex situations with professionalism, assertiveness, and care

- Perform general administrative duties, including data analysis, liaising with third-party agencies (Viator, TourRadar, etc.), processing refunds, and managing internal customer service tasks

- Coordinate with outside tour operators as needed

- Promote and integrate other branches of the company that enhance the overall travel experience.