Costumer Service (Communications) agent - Full Time

We are one of the fastest-growing tourism companies in Peru, providing travelers the opportunity to explore Machu Picchu, one of the Seven Wonders of the World. We are looking for top-tier staff who can meet and exceed our customers' communication expectations.

Position Overview:

As the first point of contact for our passengers, you will play a vital role in managing and building personalized itineraries, handling queries, and offering first-class travel advice. You will ensure the highest standards of service by maintaining excellent communication, attentiveness, and a keen eye for detail. Success in this role requires not only politeness but also assertiveness, with the ability to make a lasting impression and set the right tone for our passengers' adventures.

Requirements/Qualifications:

• University degree in Tourism, Hospitality, Communications, Journalism, Marketing (with a focus on content creation or customer service)
• Fresh graduates welcome; 1-2 years experience in tourism or hospitality industry preferred
• Fluent in English (written and verbal)
• Availability to work on a rotating schedule, including weekends and public holidays

Responsibilities:

• Respond to passenger queries and requests via email, WhatsApp, and phone, determining their needs and providing timely assistance
• Create tailor-made travel itineraries that contribute to unique and memorable experiences, aligning with passengers’ travel plans
• Serve as the first point of contact for prospective travelers and those currently on their journeys with us
• Provide outstanding customer service with the goal of exceeding expectations and setting a positive tone for every tour
• Handle complaints and complex situations with professionalism, assertiveness, and care
• Perform general administrative duties, including data analysis, liaising with third-party agencies (Viator, TourRadar, etc.), processing refunds, and managing internal customer service tasks
• Coordinate with outside tour operators as needed
• Promote and integrate other branches of the company that enhance the overall travel experience.

Join our team!